Delete Your Acting Pal Account

This page explains how to request deletion of your account and the data associated with it in Acting Pal: self tape yourself, the mobile app published by Acting Pal Ltd (Company No. 15944466), registered in England at Gore Hill House, Haslingbourne Lane, Petworth, England, GU28 0JJ.

Option 1 — Delete from inside the app

This is the fastest route and does not require you to contact us.

1. Open Acting Pal and sign in to the account you want removed.
2. Go to Settings.
3. Select Delete Account.
4. Confirm when prompted.

Option 2 — Ask us to delete it for you

If you can no longer sign in, have uninstalled the app, or would simply prefer we handle it, email info@actingpal.com with the subject line “Delete my account”.

Please send it from the email address registered to the account, or tell us which email address the account uses, so we can identify the right account. If you signed in with Apple and chose to hide your email address, tell us the name shown on your account and we will match it. We may ask one further question to confirm the account is yours before we delete anything. We will confirm by email once it is done.

How long it takes

Deleting from inside the app removes your account immediately. Emailed requests are actioned within 30 days of us receiving them, and in most cases far sooner.

What is deleted

When your account is deleted we remove the following, and they cannot be recovered afterwards:

• Your account and sign-in details — email address, password credentials and any linked Google sign-in.
• Your profile — name and account settings.
• Your scripts and scenes — uploaded script files, extracted dialogue, characters and voice assignments.
• Your recordings — self-tapes and voice recordings stored in your account, along with generated scene-partner audio.
• Your practice data — rehearsal settings, page usage and progress.
• Your messages to us — support conversations sent through the app.
• Your device identifiers — the notification tokens used to send you push notifications.

Self-tapes you exported or saved to your phone’s own photo gallery stay on your device. They are yours, and deleting your account does not touch them — remove them from your device if you want them gone.

What is kept, and for how long

• Records of purchases, for up to 7 years. UK company and tax law requires us to keep financial records of transactions. These are retained as accounting records only and are not used to identify you as a user of the app.
• Your subscription with Apple or Google. Your purchase is held by the App Store or Google Play, not by us. Deleting your Acting Pal account does not cancel it and does not stop future charges. Cancel the subscription in your App Store or Google Play account settings, otherwise billing continues.
• Anonymised and aggregated statistics. Usage figures that can no longer be linked back to you or your device may be retained indefinitely to understand how the app is used.
• Short-lived backups. Deleted data can persist in encrypted system backups for up to 30 days before those backups are rotated out, after which it is gone.

Cancel your subscription first

We cannot cancel an App Store or Google Play subscription on your behalf — only you can, from your store account. Please cancel before deleting your account so you are not charged again.

Questions

Email info@actingpal.com and a person will reply. For more on how we handle your information, see our Privacy Policy.